We are at your disposal, please do not hesitate to contact us.
Why are we going to use your data?
In general, your personal data will be used in order to engage with you and provide you with our services.
Likewise, the data may also be used for other purposes, such as to send you advertising or to promote our activities.
Why do we need to use your data?
Your personal data are necessary in order to engage with you and provide you with our services. To this end, we will provide you with a series of boxes that will enable you to decide in a clear and simple manner on the use of your personal information.
Who will have access to the information that we request?
In general, only our company’s staff that are duly authorised may access the information that we request from you.
Similarly, your personal information may be disclosed to those companies that need to have access to said data so that we may provide you with our services. Thus, for example, our bank will be aware of your data if the payment of our services is carried out by bank transfer or card.
Likewise, your personal information will be disclosed to those public or private entities to which we are compelled to facilitate your personal data in compliance with any law. By way of example, we are compelled by Tax Law to provide the Tax Office with certain information concerning economic transactions that exceed a specific amount.
In the event that in addition to the examples set forth above, we need to disclose your personal information to other entities, we will previously request your authorisation by means of clear options that allow you to decide accordingly.
How will we protect your data?
We will protect your data with efficient security measures based on the risks associated to the use of your information.
To this effect our company has approved a Data Protection Policy and annual controls and audits are conducted to verify that your personal data are secure at all times.
Will we transfer your data to other countries?
The world has countries where your data are secure and others where they are not as secure as they should be. Thus, for example, the European Union is a secure environment for your data. Our policy is not to transfer your personal information to any country that is not secure with regard to data protection.
In the event that, for the purposes of providing you with a service, it is essential to send your data to a country that is not as secure as Spain, we will always request your prior authorisation, and we will apply efficient security measures that reduce the risks of forwarding your personal information to another country.
For how long will we store your data?
We will store your data during our relationship and while we are compelled to do so by law. Once the applicable legal periods have expired, we will eliminate your data securely and in an environmentally friendly way.
What are your data protection rights?
You may contact us at any time to ascertain what personal information we store, to rectify the same if it is incorrect, and to erase it when our relationship ends, in the event that this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful under certain circumstances.
To exercise any of these rights you must forward a written request addressed to our company, together with a photocopy of your national identification document so that we may identify you.
We have at your disposal at our offices specific forms for requesting said rights and we offer you assistance in filling them out.
For further information on your data protection rights, you may visit the web page of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent if you change your mind at a later date?
You may withdraw your consent at any time if you change your mind concerning the use of your data.
Thus, for example, if in the past you were interested in receiving advertising concerning our goods or services, but you no longer wish to receive any further advertising, you may inform us accordingly through the form opposing the processing of data, available from our offices.
In the event that you believe that your rights have been neglected, where can you file a complaint?
In the event that you believe that your rights have been neglected by our company, you may file a complaint with the Spanish Data Protection Agency, through any of the following means:
Electronic office: www.agpd.es
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
Tel. No.: +34901100099
Tel. No.: +34912663517
The filing of a complaint with the Spanish Data Protection Agency does not entail any costs, and the assistance of a lawyer or solicitor is not necessary.
Will we prepare profiles on you?
Our policy is to not prepare profiles on the users of our services.
Nevertheless, there may exist situations where, for the purposes of providing a service, commercial or of another type, we may need to prepare information profiles on you. An example may be the use of your purchasing or services history so as to offer you products or services adapted to your liking or needs.
In said case we will apply efficient security measures that protects your information at all times from unauthorised persons that intend to use the same for their own benefit.
Will we use your data for other purposes?
Our policy is to not use your data for purposes other than for those explained herein. If, however, we need to use your data for different activities, we will always request your prior authorisation through clear options that allow you to decide accordingly.